Important Warning — Gaming Can Be Addictive
Online wagering should be entertainment only. It is not a way to generate steady income, settle debts, or cover financial difficulties. If gaming begins to interfere with your daily life, please use the control tools we provide or contact the isama support team without delay.
Why Does Responsible Gaming Matter?
At isama, we believe every gaming session should bring joy — not stress, not anxiety, and not regret. That is why we embed responsible gaming values into every layer of our platform, from interface design to our team's internal policies.
Many Malaysian players start playing simply for fun and to fill their leisure time. Problems arise when gaming habits begin to shift — from entertainment to escapism, from set limits to "just one more time". isama understands this dynamic, and we take proactive steps to help you stay in control before things become more complicated.
Isama's responsible gaming initiative goes beyond fulfilling licensing requirements or written procedures. It is part of our platform's DNA — we genuinely care about our members' wellbeing and want to ensure isama is a safe, fair, and enjoyable place for everyone.
Isama Self-Control Tools
All these tools are available directly in your account — no approval needed, no fees, effective immediately.
Deposit Limit
Set daily, weekly, or monthly deposit limits to control how much money you load into your account. Reduction changes take effect immediately, while limit increases require a 7-day waiting period.
Session Time Limit
Limit how long you can play in a single session. Once the time limit is reached, the system will display an automatic notice and log you out safely — helping you take a break and reassess.
Loss Limit
Set the maximum loss amount you are willing to accept in a day, week, or month. Once this limit is reached, you cannot continue wagering until the relevant period resets.
Temporary Cool-Off
Need a short break? Use the temporary cool-off option for 24 hours, 72 hours, or 7 days. During this period, your account will be suspended and you will not be able to log in or place any bets.
Self-Exclusion
A stricter option — lock your account for 1 month to 5 years. Once activated, no requests to reopen the account will be processed during the selected period. This is a serious commitment, and we respect your decision.
Promotion Controls
Opt out of receiving promotional offers, bonuses, or advertisements that may encourage you to play more than you planned. This control can be enabled or disabled at any time.
1Recognise the Early Warning Signs
Gambling problems rarely appear overnight. They develop gradually, often without the player themselves or those around them noticing. Recognising the early signs is the most important step in preventing more serious issues.
Here are some warning signs to watch out for — whether in yourself or someone you care about:
- Thoughts about gambling that cannot be switched off even when not playing — while working, sleeping, or spending time with family.
- Continuously increasing wager amounts just to recapture the same excitement or thrill as before.
- Repeatedly trying to stop or cut back on gaming but failing to do so despite genuine intention.
- Feeling restless, irritable, or uncomfortable when unable to play or forced to stop.
- Using gaming as an escape from personal problems, work stress, family conflicts, or feelings of depression.
- Hiding gambling activity from family members or close friends — lying about how often you play or how much you spend.
- Borrowing money, selling personal belongings, or using savings to fund gambling.
- Continuing to play after a major loss with the intention of winning back lost money (chasing losses).
2Self-Assessment — Self-Evaluation Questions
Answer the following questions honestly. This is not a formal test, but it can help you assess your relationship with gaming. If you answer "Yes" to most of these questions, consider seeking help.
Have you ever gambled with money that was meant for essential needs such as rent, food, or bills?
Have you ever lied to your partner, family members, or friends about your gambling activities?
Do you feel the need to hide evidence of your gambling, such as bank slips, receipts, or transaction history?
Do you often play longer or wager more money than you originally planned?
Have you ever borrowed money or sold belongings to fund your gambling?
Has gambling ever caused you to neglect your responsibilities at work, with your family, or in your studies?
After a loss, do you always feel the urge to return immediately and win back what you lost?
Have you ever felt guilty, regretful, or stressed as a result of your gambling habits?
3How to Activate isama Self-Control Tools
All isama self-control tools are accessible directly through your account without needing to contact customer support first. The steps are straightforward and take effect immediately (for limit reductions) or within the specified period (for limit increases).
Step 1 — Log In to Your isama Account
Log in to your account using your usual login credentials. Make sure you are on the official isama website or app.
Step 2 — Go to Account Settings
Click on your profile icon in the top right corner, then select "Account Settings" or "My Profile" from the dropdown menu.
Step 3 — Find the "Responsible Gaming" Section
On the settings page, look for a tab or section labelled "Responsible Gaming", "Self-Control", or "Account Security".
Step 4 — Select Your Desired Tool
Choose the right tool — deposit limits, loss limits, session time limits, a temporary cool-off, or self-exclusion. Each tool comes with a clear description.
Step 5 — Set Your Parameters and Confirm
Enter your desired limit value and the applicable period. Review your selection and click "Confirm". For self-exclusion, additional verification may be required for security purposes.
Step 6 — Receive Confirmation via Email
Isama will send a confirmation email to your registered address within a few minutes. Keep this email as a record that your limit has been successfully set.
4Minor Protection & Parental Responsibility
Isama has a zero-tolerance policy on platform use by individuals under the age of 18. Our registration process requires age verification through a valid identity document, and we conduct thorough KYC checks on every new account.
As a parent or guardian sharing a device with younger family members, here are some steps you can take to prevent children from accessing online gambling platforms:
Log Out After Every Session
Always log out of your isama account after each gaming session, especially if you share a device with children or younger siblings.
Use Parental Control Software
Install parental control software on shared devices to automatically block access to gambling websites based on content categories.
Protect Your Password
Do not save your isama account password on any browser or device that children can access. Use a PIN-protected password manager.
Talk Openly
Educate your children about the risks of gambling in age-appropriate language. Open communication is the best defence against outside influences.
5Support Resources & Professional Help
Isama believes that seeking help is a sign of strength, not weakness. If you or someone you know needs professional support regarding a gambling problem, here are resources you can turn to in Malaysia:
-
Talian Kasih (15999)
Malaysia's counselling and social support helpline, operating 24 hours a day, 7 days a week. Calls are free and confidential. -
Befrienders Kuala Lumpur
A non-profit organisation providing free emotional support and counselling to those in distress, including those affected by gambling problems. -
Government Hospital Psychiatric Clinic
All government hospitals in Malaysia provide counselling and psychiatric services. Consult your general practitioner for a referral letter. -
Gamblers Anonymous Malaysia
A community-based 12-step programme specifically for those struggling with gambling addiction. Meetings are held at various locations across Malaysia. -
Institute of Mental Health (MENTARI)
A community mental health clinic offering treatment and counselling for a range of mental health issues including behavioural addiction.
6FAQ — Responsible Gaming
Isama's Commitment to Malaysian Players
Strict Age Verification
KYC is mandatory for all new accounts. There are no exceptions to the 18-year age requirement.
Behaviour Monitoring
Our system detects risky gaming patterns and automatically sends notices to the relevant players.
Staff Training
All isama staff receive regular training on identifying and handling problem gambling cases.
Annual Report
Isama publishes an annual report on responsible gaming initiatives as part of our commitment to accountability.