Isama Terms and Conditions – Malaysia Platform Usage Guide

1 Acceptance of Terms and Conditions

Welcome to isama. This Terms and Conditions document ("Agreement") is a legally binding agreement between you ("Member" or "User") and isama ("Platform", "we", or "isama"). By accessing, registering, or using any part of the isama platform — including the website, mobile app, or related services — you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document.

If you do not agree with any part of these terms, you are required to stop using the isama platform. Continued use following any amendment to the terms constitutes acceptance of the revised terms.

2 Eligibility and Account Registration

To register and use isama services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Resident in Malaysia and using the service for personal purposes.
• Never been banned from using any online gaming platform by any authority.
• Register only one (1) account only; multiple accounts are strictly prohibited.
• Providing accurate, complete, and up-to-date personal information during registration.
• Have full legal capacity to enter into a binding agreement.

Isama reserves the right to request identity verification (KYC — Know Your Customer) at any time. The KYC process requires you to submit a copy of a valid identification document such as a Malaysian identity card (MyKad), passport, or other relevant document. Failure to complete the KYC process within the specified timeframe may result in a temporary freeze on your account's withdrawal capability.

3 Account Usage and Management

Your isama account is for your personal use only. You are solely responsible for all activities that occur under your account, whether carried out by you or by any third party who gains access through your negligence.

• Never share your password or login credentials with anyone.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify isama immediately if you suspect your account has been accessed without authorisation.
• Log out of your account after each session, especially on shared devices.
• Keep your personal information, bank account number, and contact details up to date at all times.

Isama will never ask for your password through any communication channel, including email, WhatsApp, Telegram, or phone calls. Any such request should be treated as a fraudulent attempt and reported to our support team immediately.

4 Deposits, Withdrawals and Financial Transactions

Isama supports a wide range of payment methods tailored for the convenience of Malaysian players, including online bank transfer (FPX), Touch 'n Go eWallet, GrabPay, and major banks such as Maybank, CIMB, RHB, Public Bank, and Hong Leong Bank.

• All deposits and withdrawals must use a bank account or digital wallet registered in the member's own name.
• isama reserves the right to withhold withdrawals until the verification process is complete if any suspicious activity is detected.
• Any processing fees charged by banks or third-party payment providers are the member's responsibility.
• Deposits made in error cannot be automatically reversed — please contact our customer support immediately.

5 Bonuses, Promotions and Special Offers

Isama offers a variety of bonuses and promotions from time to time to reward our loyal members. Each offer has its own terms and wagering requirements that must be met before any bonus funds can be converted into withdrawable cash.

• Welcome Bonus: Subject to wagering requirements (1x to 5x depending on the offer) within 7 calendar days.
• Weekly Cashback: Credited every Monday based on the net losses from the previous week, with no additional wagering requirement.
• Free Spins: Winnings from free spins are subject to the maximum withdrawal limit stated in the terms of the relevant offer.
• VIP Program: Loyalty points are accumulated based on total wagering; VIP tiers offer exclusive benefits including higher withdrawal limits and a dedicated personal account manager.

Isama reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice. Any attempt to exploit promotions through improper means — including arbitrage betting or the use of multiple accounts — will result in bonus cancellation and potential account termination.

6 Game Rules and Fairness

All games available on the isama platform use a Random Number Generator (RNG) that has been independently audited by internationally recognized certification bodies. This ensures every game outcome is truly random and cannot be manipulated by any party, including isama itself.

• The outcome of all games is final and cannot be disputed once a round is complete.
• In the event of a technical interruption during a game, isama will restore the game state to the last valid state using server records.
• isama reserves the right to void any wagers placed during a technical disruption or an obvious system error.
• The return-to-player (RTP) rate for each game can be found in the respective game details.

For Live Casino games involving real human dealers, all interactions are recorded and stored for auditing and dispute resolution purposes. These records may be presented as evidence in any dispute raised by a member.

7 Prohibited Activities and Conduct

To protect the integrity of the platform and all isama members, the following activities are strictly prohibited and may result in immediate action including account termination and balance freezing:

• Using automated software (bots), scripts, or any third-party tools to play or exploit the platform.
• Player collusion to gain an unfair advantage in games.
• Money laundering or use of funds derived from illegal activities.
• Registering multiple accounts to abuse bonus or promotional offers.
• Placing opposing bets (hedging/arbitrage) across different accounts to generate risk-free profit.
• Selling, transferring, or trading your isama account to any other party.
• Threatening, harassing, or being rude toward isama customer support staff.
• Any attempt to hack, breach, or disrupt the isama technical systems.

8 Privacy and Data Protection

Isama takes the personal data protection of all members seriously. All information collected during registration and use of the platform is protected by 256-bit SSL encryption and stored on secure servers with strict access controls.

• Your personal data will not be sold to third parties for marketing purposes without your consent.
• isama only shares necessary data with approved payment service providers for the purpose of processing transactions.
• You have the right to request a copy of your personal data or request its deletion, subject to our legal obligations.
• isama complies with Malaysian legal requirements relating to personal data protection.

For more information on how we collect, use, and protect your data, please refer to Privacy Policy isama in its entirety.

9 Liability Limits and Disclaimer

The isama platform is provided on an "as is" basis. While we strive to keep the platform available and functioning properly, isama does not guarantee that the service will be free from interruptions, delays, or technical errors at all times.

• isama is not responsible for any losses arising from internet service disruptions or member device failures.
• In the event of a technical error resulting in an incorrect payout, isama reserves the right to correct the error and adjust the account balance accordingly.
• isama is not responsible for any taxes or levies that may be imposed on your winnings under applicable local laws.
• The maximum liability of isama under any circumstances is limited to the amount of funds in your account balance at the time of the incident.

10 Amendments to Terms and Conditions

Isama reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on the website.

We will endeavour to notify members of significant changes via in-account notifications or registered email. However, it is your responsibility to review this Terms and Conditions page periodically to ensure you are always up to date with the latest version.

11 Account Suspension and Termination

Isama reserves the right to suspend or terminate any member's account at any time, with or without prior notice, if there is reasonable cause to do so, including but not limited to:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete KYC identity verification within the specified period.
• Requests from law enforcement or regulatory authorities.
• Upon the member's own request for voluntary account closure.

Members who wish to voluntarily close their account may contact our customer support team. Any valid balance will be processed for withdrawal once all active bonus wagering requirements are fulfilled and identity verification is complete.

12 Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the isama platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to resolve the matter through binding arbitration in accordance with the agreed arbitration rules. The arbitration decision is final and binding on both parties.

For any enquiries regarding these Terms and Conditions, or to formally raise a dispute, please contact the isama customer support team through the available channels on the platform. Our team is available to assist you every day, around the clock.